General conditions

Cancellation policy:

if less than 60 days before arrival, a 50% fee will be due
if less than 30 days before arrival the fee will be 100%.
Cancellations earlier than 30 days must be compensated at 50 € for administration costs.

These conditions aren't aplicabable for non refundable reservations

Non refundable reservations: if cancelled, modified or in case of no-show, the total price of the reservation will always be charged.

All indicated prices are exclusive of (future introduced) tourist tax. If this proves to be applicable for a stay period, this will be billed separately from the room price, directly to the staying guest, even if the introduction of this tax was not yet concretely detailed at the time of booking. This possible tax is entirely due by the guest, imposed by the community, and can under no circumstances be recovered from the hotel.

All bookings are to be paid at the latest on the day of departure unless explicitly agreed upoon by the hotel management. A time-price differential charge equal 15 % per annum with a minimum of € 25, will be charged on all balances not paid in full by the date indicated on the invoice.

All disputes arising from the Special Conditions and the Terms and Conditions are governed by Belgian law and only the Courts of Donny Resorts NV 's registered office shall have jurisdiction.

Bookings have to be requested in writing or through the website and are only binding upon the hotel following explicit, written confirmation by Donny Resorts NV.

Apart from a fully voluntarily, written and signed consent by the manager, no commission is allowed.

Prices mentioned are subject to errors or a clearly different price. In such cases, the hotelier has the right to cancel the booking.

Donny Resorts NV reserves the right to require payment of the full amount of the booked services or a credit card guarantee. In the latter case, validity of the credit card may be verified and the credit card must be registered to the customer’s personal name or the legal entity he is duly authorized to represent.

Donny Resorts NV shall provide the services mentioned in the booking confirmation to the customer. The descriptions, sizes and pictures and drawings in quotations, catalogues and/or on the website are only provided for information purposes.

Donny Resorts NV is not liable for any accidents occurring at the hotel’s premises, including the car park.

Donny Resorts NV is not liable for loss, theft or damage caused to the customer by third parties, with the exception of the items for which an explicit and written custodian agreement was concluded.

Pets

dogs are our friends and therefore welcome at Donny Resorts.

We just ask a supplement of € 15 per night per pet for the maintenance of the room.

Pets are not allowed in the restaurant, pool or Sanocenter.

Arrival

Rooms are available from 16.00 h. on the day of arrival.

If the customer does not arrive before 6 PM without notification, Donny Resorts NV reserves the right to rent the booked room to a different customer without further notification. If the customer arrives after 6 PM and no similar room is available, Donny Resorts has the right to consider the agreement to be terminated by operation of the law and without notification of default. Such termination does not entitle the customer to compensation.

A late arrival after 6 PM can be guaranteed only with an advance payment or credit card details. In case of arrival after 18.00 hrs. it is the responsability of the customer to inform Donny Resorts NV on the day in question.

Check-out

We request you to leave the room before 10.00 h. If you leave the room after 10 and before 12.00 a charge of € 50 will be made to your bill. After 12.00 h. an extra night will be charged. Exceptions are only possible after excplicit authorisation of Donny Resorts NV.

Liability of the customer

The customer is liable with respect to Donny Resorts NV for all damages caused by him or the people accompanying him or the people under his care, to the buildings of Donny Resorts or to the internal and external appurtenances, to the Hotel’s furnishings and to its staff or to third parties.

The customer declares that he will abide by the rules of the “Seaview-suites.com” and "novosuites.be" site and acknowledges to have read these rules.

Should the customer cause damage to movable or immovable property of Donny Resorts NV, he shall compensate the damage immediately and at least before his departure, at Donny Resorts NV ’s first request.

Pets are not allowed in the hotel, unless expressly stated otherwise by Donny Resorts NV. In case this provision is breached, Donny Resorts NVreserves the right to charge compensation in accordance with the applicable provisions defined in the special conditions as of the date of the breach.

Smoking is forbidden both in the public and the private areas at Donny Resorts NV. For each violation by the customer and/or people accompanying him or under his custody, the customer shall have to pay a minimum fee of € 250 in compensation calculated on the roomnights lost due to cleaning and complaints.

If the customer violates this provision, Donny Resorts NV reserves the right to suspend performance of its obligations and consider the agreement to be terminated by operation of the law and without notice of default.

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